If you've ever been involved in designing, constructing or upgrading a public building, you've probably come across the term hearing augmentation. But knowing when it's actually required isn't always straightforward.

The National Construction Code (NCC) 2022 sets out the minimum accessibility requirements for buildings in Australia, including when hearing augmentation systems must be provided. These requirements are intended to ensure people with hearing loss have equitable access to spoken communication in public spaces. 

The good news is that the rules can be broken down into a few simple questions.

Common places where hearing augmentation is required

Under Clause D4D8 of the NCC 2022, hearing augmentation must generally be provided where an inbuilt amplification system is installed in:

• Class 9b buildings (such as assembly buildings)
• Auditoriums
• Conference rooms
• Meeting rooms
• Courtrooms and rooms used for judicatory purposes
• Ticket offices
• Reception counters
• Teller windows and other service counters where a screen separates the customer from the staff member. 

These are all environments where understanding speech is essential and where people may otherwise struggle to hear clearly.

It's about more than compliance

Meeting the NCC is only the starting point.

A hearing augmentation system should also be:

• Easy for people to find and use.
• Appropriate for the way the space is used.
• Correctly designed and installed.
• Properly commissioned and tested.
• Supported with clear signage and user information.

A compliant system that people don't know exists—or can't easily access—won't deliver the communication outcomes it was intended to achieve.

Learn more

This article provides a simplified overview of hearing augmentation requirements under NCC 2022 Part D4 – Access for People with Disability, particularly Clause D4D8 – Hearing Augmentation. For the complete legal requirements, exemptions and technical details, refer to the NCC itself or seek professional advice for your specific project. 

Disclaimer: This article provides general information only and does not replace the National Construction Code, professional certification or project-specific advice. For the complete technical and legal requirements, refer to NCC 2022 Part D4 and Clause D4D8 on the Australian Building Codes Board website, https://ncc.abcb.gov.au/editions/ncc-2022/adopted/volume-one/d-access-and-egress/part-d4-access-people-disability

Queensland Education’s New Hearing Augmentation Requirements for Schools

The Queensland Department of Education (DoE) has released Version 1.0 of its Hearing Augmentation Technical Note (December 2025), providing a clear framework for inclusive audio access in new and refurbished education facilities. These requirements ensure that students who are Deaf or hard of hearing have equitable access to learning environments, in line with the National Construction Code (NCC) and the Disability (Access to Premises – Buildings) Standards 2010.

Key Highlights of the Requirements

1. Consistent, Inclusive Standards

• All new and upgraded teaching spaces, halls, and resource areas must comply with NCC D1P9 and D4D8 provisions.
• Classrooms and learning areas are now required to include hearing augmentation systems compatible with current and future assistive technologies.

2. Tailored Solutions for Different School Types

1. Primary and Early Childhood Centres: Phonak Roger Multimedia Hubs with heavy-duty enclosures, minimum two NeckLoop receivers, and Braille/tactile signage at entries.
2. Special Schools: Enhanced Phonak setups including SoundField speakers, pass-around microphones, and touchscreens to support multiple assistive technologies.
3. Secondary Schools: Adoption of Auracast™ wireless audio transmission for low-latency, high-quality broadcast, including Auracast™ receivers and neckloops to support personal devices.
4. Halls and Multi-Purpose Spaces: Dedicated Roger Base Stations or Auracast™ transmitters in communication racks, with WallPilots or repeaters to ensure full coverage.

3. Installation, Commissioning, and Compliance

• Comprehensive testing, commissioning, and the provision of compliance documentation (Form 12 and Form 16) are mandatory before completion.
• School staff receive training prior to handover, and a six-month post-installation inspection ensures continued system performance.

Why Qualified Installation and Commissioning Matter

The new DoE requirements set high standards not only for the technologies used but also for proper implementation. Incorrect installation can lead to signal dropouts, poor audio clarity, or incompatibility with assistive devices, undermining the intent of the policy. By engaging suitably qualified AV specialists for installation and commissioning, schools can ensure:

• Systems function as designed across all learning spaces.
• Compliance with NCC and DoE performance standards.
• Students can reliably access audio information without disadvantage.

Commissioning

It is critical that the commissioning of hearing augmentation and related installations is carried out by suitably qualified professionals. Engaging experienced companies ensures compliance with relevant standards and guarantees the system performs as intended. 

Specialist providers such as Hear Room exemplify best practice in this space. With over 20 years of audiology expertise and more than a decade of experience in delivering education hearing augmentation solutions, Hear Room brings both technical knowledge and a deep understanding of user needs. Their comprehensive commissioning process ensures that installations are optimised for performance, reliability, and accessibility.

Selecting the right partner for commissioning is not just a technical requirement—it is essential for delivering effective solutions that support inclusive learning environments and meet regulatory obligations.

In summary, Queensland Education's updated hearing augmentation requirements mark a significant step toward inclusive learning. Professional installation and rigorous commissioning are essential to unlock the full benefits of these systems, creating environments where every student can participate fully and confidently.