Shipping Policy

At Hear Room, we aim to provide fast and reliable shipping to our customers across Australia. Below, you’ll find detailed information about our shipping procedures, costs, and delivery times.

1. Order Processing

• Processing Time: All orders are processed within 3 business days from the time of purchase, unless stated otherwise. Orders are not shipped on weekends or public holidays.
• Order Confirmation: You will receive an order confirmation email once your order has been successfully placed. This email will include an order number and the details of your purchase.
• Shipping Notifications: After your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).

2. Shipping Methods and Delivery Times

• Standard Shipping: Our standard shipping service typically delivers within 5 to 14 business days, depending on your location. Please allow additional time for deliveries to regional or remote areas.
• Express Shipping: We offer express shipping at an additional cost. Express orders are typically delivered within 1 to 3 business days.
• International Shipping: Currently, we only offer shipping within Australia. We do not ship internationally at this time.

3. Shipping Costs

• Flat Rate Shipping: We charge a flat rate of $16.50.  Additional charges may apply for bulk items.
• Express Shipping: We charge a flat rate of $25.00.  Additional charges may apply for bulk items.
• Remote Area Fees: Additional charges may apply to certain remote or rural areas, as specified by the shipping carrier. 

4. Shipping Restrictions

• We are unable to ship to P.O. boxes or parcel lockers.
• If we cannot ship to your address due to any restrictions, we will contact you and offer a full refund or an alternative shipping solution.

5. Delivery Issues

While we strive for timely delivery, there may be occasions where delays occur due to factors beyond our control, such as adverse weather, holidays, or carrier issues. We will do our best to inform you if there are any significant delays affecting your order.

If your order has not arrived within the expected delivery time frame, please contact our customer service team at info@hearroom.net or 07 3387 0108 with your order number, and we will investigate the issue.

6. Tracking Your Order

Once your order is dispatched, you will receive an email with tracking information (if applicable). You can use this tracking number to monitor the status of your delivery through the carrier’s website.

If you have any trouble tracking your order or require further assistance, please don’t hesitate to contact us.

7. Lost or Damaged Items

• Lost Packages: If your order is lost in transit, please notify us within 7 business days from the expected delivery date. We will work with the carrier to resolve the issue or offer a replacement or refund depending on the circumstances.
• Damaged Goods: If your goods arrive damaged, please contact us immediately with photos of the damaged items and packaging. We will arrange for a replacement or refund as required.

8. Customer Responsibilities

• Accurate Shipping Information: It is your responsibility to provide accurate shipping information at the time of purchase. We are not responsible for lost or delayed items due to incorrect shipping addresses provided by the customer.
• Shipping Charges: Customers are responsible for any shipping costs associated with returns unless the goods are faulty or not as described.

9. Contact Us

If you have any questions or concerns about shipping, please contact us at:

• Email: info@hearroom.net
• Phone: 07 3387 0108
• Address: Suite 9, M1 Business Hub, 7/3972 Pacific Hwy, Loganholme QLD 4129.

We’re committed to providing excellent service and ensuring your order arrives safely and on time.