Hear Room Purple Support Plan - Terms and Conditions

Last Updated: December 10, 2024

1. Introduction

Welcome to the Hear Room Purple Support Plan (the “Plan”). These Terms and Conditions ("Agreement") govern your access to and use of the Plan’s services, products, and support resources ("Services") provided by Hear Room. (“we,” “our,” or “us”). By subscribing to or using the Plan, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of this Agreement, you must not subscribe to or use the Plan.

2. Eligibility

To be eligible for the Hear Room Purple Support Plan, you must be at least 18 years old or have legal authorisation to enter into this Agreement. You must also meet the criteria for the services provided, which may include owning or using a supported product or service from Hear Room.

3. Services Included in the Plan

The Hear Room Purple Support Plan offers a range of support services, which may include, but are not limited to:

• Priority technical support via chat, email, or phone.
• Priority service for troubleshooting and problem resolution.
• Software updates and patches.
• Access to exclusive product resources and guides.
• Limited hardware support (if applicable).

4. Subscription Fees and Payment

• Subscription Fee: By subscribing to the Hear Room Purple Support Plan, you agree to pay the specified subscription fee. This fee may be billed on a monthly, or annual basis, depending on your selected Plan.
• Payment Method: You agree to provide accurate and up-to-date payment information. Payments will be automatically charged to your chosen payment method at the start of each billing cycle.
• Refunds and Cancellations: You may cancel your subscription at any time. However, fees are non-refundable unless otherwise specified in this Agreement. Refunds may be provided only in cases where services were not rendered, or as required by applicable law.

5. Plan Duration and Renewal

• Initial Term: The Plan’s initial subscription term begins when you purchase the Plan and continues for the duration specified in your subscription details (e.g., one month, one year).
• Renewal: Upon the end of your subscription term, your subscription will automatically renew for the same duration unless you cancel your subscription prior to the renewal date.
• Cancellation: You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellations will take effect at the end of the current billing period, and no further payments will be charged.

6. Customer Obligations

By using the Plan, you agree to:

• Provide accurate and up-to-date information when subscribing and using the Services.
• Use the Services in a lawful and responsible manner, in compliance with all applicable laws and regulations.
• Not misuse the Services by attempting to circumvent or disable any security features or mechanisms.
• Cooperate with Hear Room support personnel to help resolve issues, including providing necessary access to hardware or software for troubleshooting.

7. Support Limitations

While Hear Room strives to provide timely and effective support, we cannot guarantee that all issues will be resolved within a specific timeframe or to your complete satisfaction. The Plan does not cover:

• Support for third-party software or hardware not purchased directly from Hear Room.
• Issues caused by user error, misuse, or modification of products or services.
• Non-Hear Room related products or services.
• Lost or corrupted data, except where specifically covered by our warranty or data protection policies.

8. Confidentiality and Privacy

Hear Room takes the privacy and security of your data seriously. Your personal information, including contact and payment details, will be handled in accordance with our Privacy Policy, which is available on our website. Support interactions may be recorded for quality assurance purposes and to improve our services.

9. Limitation of Liability

Hear Room’s liability under the Plan is limited to the amount you have paid for the Services in the preceding 12 months. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Plan.

10. Termination

We reserve the right to suspend or terminate your access to the Plan in the event of:

• Violation of these Terms and Conditions.
• Fraudulent, abusive, or illegal activity.
• Failure to pay subscription fees or other charges.
• Discontinuation or modification of the Services, subject to applicable laws.

Upon termination, you will no longer have access to the Services, and all outstanding balances must be paid.

11. Modifications to the Plan or Terms

We reserve the right to modify or discontinue the Plan, or update these Terms and Conditions at any time. Any changes will be posted on our website or sent to you via email. Continued use of the Plan after any changes to these terms constitutes your acceptance of the modified terms.

12. Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of Australia, without regard to its conflict of law provisions. Any disputes arising under this Agreement will be resolved through binding arbitration in [Location], unless you opt out of arbitration as described below.

Opt-out of Arbitration

You may opt out of arbitration by notifying us in writing within 30 days of subscribing to the Plan. If you opt out, any disputes will be resolved in a court of competent jurisdiction.

13. Entire Agreement

This Agreement, including any supplementary policies, constitutes the entire understanding between you and Hear Room regarding the Hear Room Purple Support Plan and supersedes all prior agreements or communications related to the subject matter of this Agreement.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions or the Hear Room Purple Support Plan, please contact us at: